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Terms

Delivery

All orders will aim to be dispatched within 1 working day.

Orders placed after 1pm may not be processed until the next working day

International orders are generally received within 14 days - although please allow longer for long distance deliveries.

All prices are inclusive of VAT

NO minimum order

All orders will be handmade to order.

All Dandelion & Bee products are made to order using traditional preparation methods and handmade medicated oils, this means that a product you order today hasn't been made yet. .

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Returns/Refunds

We are confident that our approach to quality will meet with your satisfaction. If however you are not entirely satisfied with your order we will happily replace or refund your return providing your return is made within 14 days of delivery.

Refunds will only be given on return of product

Cancellation after dispatch cannot be accepted under any circumstances.


Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage (damaged package must be kept for inspection purposes). The company must be informed within 7 working days of date of invoice in case of loss. The company will not entertain claims made outside the stated time limits.


Last Updated: 21 Nov 2008 06:23:11 PST home  |  about  |  terms  |  contact
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